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Return Policy

Kreshya strictly follows a 7 day easy returns of the products purchased from the website. Customers will be required to process their return request within 7 days. Customers who wish to exchange their product may do so by requesting return option on the website. You can exchange the product for another product of their preference or accept store credit in the Kreshya wallet that will be valid for up to 6 months.

Care and maintenance

Each product made at Kreshya comes with an individual storage box which comprises a small polishing cloth for personalised care of your jewellery. Additionally, kindly refrain from exposing the product to alcohol or any chemical that can cause the jewellery to tarnish.

Shipping Policy

At Kreshya, no dream is too big, and no place is too far. Customers can now purchase Kreshya merchandise internationally and locally. Shipping charges will be applicable for international purchases. Pan India customers can avail of the one-time free returns/shipping policy we offer.

Warranty, T & C

At Kreshya, we handcraft jewellery using exquisite materials crafted by skilled artisans. We strive to provide top-quality customer care and warranty to our clients. The product description entails the purity of the metal on each individual product page. Similarly, Kreshya promises to repair/or replace the product free of cost IF it passes the warranty policy. In case of the limited stock of a product, the credit balance will be dispensed in the Kreshya Wallet affiliated to your account. Terms and Conditions may apply.

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FAQs

Due to Covid-19, we are facing unforeseen circumstances in maintaining delivery schedules as safety is our utmost concern. Please be patient with us through these times. 

PRODUCTS & MATERIALS:

What is the estimated time for delivery?

Domestic: 5-7 working days
International: 5-10 working days

What are the types of Materials and Metals we use?

Kreshya works with first-class products.
  • Cubic Zirconium by Swarovski
  • Natural Semi-Precious Stones
  • Lab-Grown Stones
  • Pearls (Natural and Cultured)
  • Cultured Polki
The metals used by Kreshya are as follows.
  • Silver 925
  • Recycled 930 Silver ( Kreshya Exclusive Alloy)
  • Surgical Grade Steel
  • Brass 
  • Titanium ( Coming soon).
Be sure to check the individual product details available on the product pages to get further information. 

Does your Product Tarnish?

The metals - Silver 930, Brass and Stainless Steel do not tarnish. Although, 925 Silver metal has naturally tarnishing properties. Due to Exterior Applications of Perfumes or Lotions the Polish may have Minor Changes. Our Team at Kreshya will be happy to Assist you with any Queries concerning the above.

Please be sure to check the individual product details available on the product pages. To bring to your attention, all our products are Cadmium Free as per export standards.

What Plating/Coating is used for your Products?

We have a variety of Plating and Coating options ranging from Gold Plating in 24K, 22k, 18k, Rhodium Polish, E-Coating and Kreshya’s Exclusive Zero Emission Coating. 

For specifications on Plating, Polish and Coating, be sure to check the individual product details on the product pages.


MAINTENANCE:

Kreshya’s products come with a long-lasting coating, but we do recommend that all our customers follow a few basic steps to ensure the product lasts longer. However, if you face any issues, our team at Kreshya will be happy to assist you.  

  1. Avoid the application of perfume, lotion, sunscreen and sanitiser directly or indirectly on your Kreshya product.
  2. Remove your products before bathing, swimming or exercising.
  3. Store in a soft pouch/ airtight pouch provided by Kreshya and avoid contact with other jewellery. For earrings, we recommend storing the pieces individually.
  4. Clean your plated jewellery gently. Jewellery must be cleaned after every use with a soft cloth provided by Kreshya.
  5. Avoid scratching and grinding the jewellery.


PAYMENTS:

Do you have COD?
We provide Cash on Delivery however, the option to pay via Debit and Credit During a COD Delivery is not Available for now.

Is COD available for customers outside India?
The COD option is available only in India.

Why is the COD option not available in my location?
Our services currently do not extend to certain districts due to the limited reach of the courier companies. We are dynamically working towards it, and hope to be there soonly. 

What are the payment modes available at Kreshya?
We accept all major modes of payments, including Net Banking, Credit/Debit Cards , UPI & Cash On Delivery.

How will the refund happen if I pay in COD?
Refunds will be issued to the customer within 5 working days after receiving the product and Quality Check completion. The refunded amount will be issued to the buyer for the same value into their Kreshya Wallet / Credit Coupon* with a 6 Months Validity. 


INTERNATIONAL ORDERS:

Do you ship outside India?
Yes, we do ship outside India.

What are the Shipping Charges?
The Shipping Charges will be charged at 3,000INR per purchase.

I live outside India, but want the order to be delivered in India, is this possible?
Yes, it is. You can choose to have separate Shipping and Billing addresses. Our team will deliver the order to your Shipping address.

Is my international order covered by insurance?
Yes, all our shipments are covered by insurance.

Do I have to pay any Custom/ Duty on my order?
Customs and duties would be based on the importing countries norms. Local Taxes if any, will be borne directly by the customer.

How can I return my International Order?
We are currently not accepting Returns and Exchanges for orders placed Internationally. We urge all our customers to share an image of the product if received in a damaged condition. Our team shall assist you in the process of claiming Insurance/offering a replacement for the damaged product.

What if my International Order is Damaged?
All damages during transit are covered by Insurance. We request you to share the product image within 3 days of receiving your product.

 

PROCESS OF CUSTOMIZATION:

  1. Uploading image/ sharing reference images and details of your requirement on the website or via Whatsapp.
  2. A designer will get in touch with you for a one-time free consulting session. The Mood board will be shared with the customer in 3- 4 days.
  3. On approval of the mood board, a call will be scheduled with our designer to finalise the first draft design with a rough estimate.
  4. Once the estimated price is approved, a payment link will be generated and shared.
  5. Once the payment is received the product will require 30 - 45 days for completion.
  6. Returns / Exchanges are not available for customisation
 

RETURNS & EXCHANGE POLICY:

 We are now accommodating Returns & Exchanges on purchases within India. We offer a one time return or exchange for all our products. For Items Below INR 2,000/- Return Shipping Charges may apply.

Returns & Exchanges will only be accepted if the request is placed within 7 days of receiving your package.

If the customer chooses to return or exchange a product, the value for the same will be issued as a credit coupon or Kreshya wallet with a validity of 6 months from the date of issue*.

*Once a return is requested, Kreshya will issue a free of cost one time pick up service for the following product. The received product will have to qualify for our Quality Check Inspection,  following which the store credit or a replacement will be issued.

Quality checks for all items, returned or exchanged, will be completed and issued in the form of store credit/coupons within 5 days of receiving the product.

Returns / Exchanges are not available for customized Orders.

 

All terms and conditions are subject to change without prior notice. The same shall be available on our website or request.

 

HOW TO SUBMIT YOUR RETURN REQUEST

Please contact us on +91 9500000186 ( Whatsapp) within 7 days of receiving the product for Returns & Exchange.