PRODUCTS & MATERIALS:
What is the estimated time for delivery?
Domestic: 5-7 working days
International: 5-10 working days
What are the types of Materials and Metals we use?
Kreshya works with first-class products.
- Cubic Zirconium by Swarovski
- Natural Semi-Precious Stones
- Lab-Grown Stones
- Pearls (Natural and Cultured)
- Cultured Polki
- Silver 925
- Recycled 930 Silver ( Kreshya Exclusive Alloy)
- Alternate Sustainable Metals
Does your Product Tarnish?
The metals - 930 Silver and Alternate Sustainable Metals do not tarnish. Although, 925 Silver metal has naturally tarnishing properties. Due to Exterior Applications of Perfumes or Lotions the Polish may have Minor Changes. Our Team at Kreshya will be happy to Assist you with any Queries concerning the above.
Please be sure to check the individual product details available on the product pages. To bring to your attention, all our products are Cadmium Free As Per Export Norms.
What Plating/Coating is used for your Products?
We have a variety of Plating and Coating options ranging from Gold Plating in 24K, 22k, 18k, Rhodium Polish, E-Coating and Kreshya’s Exclusive Zero Emission Coating.
For specifications on Plating, Polish and Coating, be sure to check the individual product details on the product pages.
Kreshya’s products come with a long-lasting coating, but we do recommend that all our customers follow a few basic steps to ensure the product lasts longer. However, if you face any issues, our team at Kreshya will be happy to assist you.
- Avoid the application of perfume, lotion, sunscreen and sanitiser directly or indirectly on your Kreshya product.
- Remove your products before bathing, swimming or exercising.
- Store in a soft pouch/ airtight pouch provided by Kreshya and avoid contact with other jewellery. For earrings, we recommend storing the pieces individually.
- Clean your plated jewellery gently. Jewellery must be cleaned after every use with a soft cloth provided by Kreshya.
- Avoid scratching and grinding the jewellery.
Do you have COD?
We provide Cash on Delivery however, the option to pay via Debit and Credit During a COD Delivery is not Available for now.
Is COD available for customers outside India?
The COD option is available only in India.
Why is the COD option not available in my location?
Our services currently do not extend to certain districts due to the limited reach of the courier companies. We are dynamically working towards it, and hope to be there soonly.
What are the payment modes available at Kreshya?
We accept all major modes of payments, including Net Banking, Credit/Debit Cards , UPI & Cash On Delivery.
How will the refund happen if I pay in COD?
Refunds will be issued to the customer within 5 working days after receiving the product and Quality Check completion. The refunded amount will be issued to the buyer for the same value into their Kreshya Wallet / Credit Coupon* with a 6 Months Validity.
Do you ship outside India?
Yes, we do ship outside India.
What are the Shipping Charges?
The Shipping Charges will be charged at 3,000INR per purchase.
I live outside India, but want the order to be delivered in India, is this possible?
Yes, it is. You can choose to have separate Shipping and Billing addresses. Our team will deliver the order to your Shipping address.
Is my international order covered by insurance?
Yes, all our shipments are covered by insurance.
Do I have to pay any Custom/ Duty on my order?
Customs and duties would be based on the importing countries norms. Local Taxes if any, will be borne directly by the customer.
How can I return my International Order?
We are currently not accepting Returns and Exchanges for orders placed Internationally. We urge all our customers to share an image of the product if received in a damaged condition. Our team shall assist you in the process of claiming Insurance/offering a replacement for the damaged product.
What if my International Order is Damaged?
All damages during transit are covered by Insurance. We request you to share the product image within 3 days of receiving your product.
PROCESS OF CUSTOMIZATION:
- Uploading image/ sharing reference images and details of your requirement on the website or via Whatsapp.
- A designer will get in touch with you for a one-time free consulting session. The Mood board will be shared with the customer in 3- 4 days.
- On approval of the mood board, a call will be scheduled with our designer to finalise the first draft design with a rough estimate.
- Once the estimated price is approved, a payment link will be generated and shared.
- Once the payment is received the product will require 30 - 45 days for completion.
- Returns / Exchanges are not available for customisation
RETURNS & EXCHANGE POLICY:
We are now accommodating Returns & Exchanges on purchases within India. We offer a one time return or exchange for all our products. For Items Below INR 2,000/- Return Shipping Charges may apply.
Returns & Exchanges will only be accepted if the request is placed within 7 days of receiving your package.
If the customer chooses to return or exchange a product, the value for the same will be issued as a credit coupon or Kreshya wallet with a validity of 6 months from the date of issue*.
*Once a return is requested, Kreshya will issue a free of cost one time pick up service for the following product. The received product will have to qualify for our Quality Check Inspection, following which the store credit or a replacement will be issued.
Quality checks for all items, returned or exchanged, will be completed and issued in the form of store credit/coupons within 5 days of receiving the product.
Returns / Exchanges are not available for customized Orders.
All terms and conditions are subject to change without prior notice. The same shall be available on our website on request.
HOW TO SUBMIT YOUR RETURN REQUEST
Please contact us on +91 9500000186 ( Whatsapp) within 7 days of receiving the product for Returns & Exchange.