FAQs
DELIVERY:
What is the estimated time for delivery?
Domestic: Your order will be delivered within 5 working days from the date of purchase. For international orders, it may take 5-10 working days for delivery. Please note that international deliveries may be subject to additional time due to customs processing, which is beyond our control. If you require expedited delivery within 24-48 hours, please contact our team via WhatsApp at 9500000186, and we can arrange it for you at a nominal fee.
What are the types of Materials and Metals we use?
At Kreshya, we take pride in using the finest materials that surpass rigorous quality control checks by international agencies. Our exquisite pieces are crafted from 925 silver, 930 recycled silver, recycled surgical steel, 316L surgical steel, and our exclusive in-house mixed alloy, all carefully selected for sustainability and skin-friendliness. Our one-of-a-kind emission-free coating not only ensures durability but also boasts zero emissions, making it environmentally friendly – good for both your body and the world. Our stones are primarily synthetic and non-mined, including Swarovski stones, ensuring each product is unique. For more information, our customer care team is ready to assist over WhatsApp or calls. Experience elegance with a conscience at Kreshya.
Does your Product Tarnish?
No, tarnishing is not a concern with our Surgicle Steel, Stainless Steel, and Mixed Alloys; they remain tarnish-free. These alloys offer durable and low-maintenance options. In contrast, while silver, in any form, may undergo changes due to exterior applications of perfumes or lotions, all you need is a microfiber cloth for cleaning, and it's essential to note that no tarnishing is permanent. With Kreshya's Gold Plated Silver or Rhodium Coated Silver products, the higher density of coating/plating significantly delays tarnishing compared to other brands. Our mixed alloys are tarnish-resistant, and we provide a specific replacement warranty for any unforeseen issues within the first year of purchase. Check the individual product details on the product pages for specific care instructions. Rest assured, our team at Kreshya is here to assist you with any queries or concerns. Enjoy your Kreshya products worry-free!
What Plating/Coating is used for your Products?
Kreshya employs a diverse range of coating and plating options. For silver-colored pieces, we use a rhodium polish, the same as that used for 18K gold jewelry. The plating options range from 18K to 22K gold plating. Our exclusive emission-free or zero emission coating, primarily applied to our surgical steel, stainless steel, and mixed alloys, features gold coatings ranging from 18K to 25K. These coatings come in Yellow gold, Rose gold, and White gold colors. For specific details on plating, polish, and coating, please refer to the individual product details on the product pages.
MAINTENANCE:
Kreshya's products boast a long-lasting coating, and by following a few basic steps, you can ensure the longevity of your cherished pieces. If you encounter any issues, our dedicated team at Kreshya is ready to assist you.
CARE POLICY: STAINLESS STEEL, SURGICAL STEEL, MIXED ALLOYS
Our stainless steel, surgical steel, and mixed alloy products are engineered for resilience and durability. These sturdy materials are made to withstand regular wear and tear. While they don't demand meticulous care, it's important to note that only physical damages may pose a risk to the product. We recommend avoiding wearing them during swimming for optimal longevity.
CARE POLICY: SILVER PRODUCTS
For our silver products, a little extra care goes a long way. To ensure their lasting beauty, we kindly request that you refrain from applying lotions, perfumes, hairspray, and sanitizers directly on the product. Instead, gently wipe the product with a cloth after each use and store it in a zip lock pouch to protect it from external elements. These simple steps will contribute to the best possible longevity for your silver pieces. If you have any specific concerns or questions, our team is ready to assist you. Enjoy your Kreshya jewelry with confidence!
Remember, our team at Kreshya is here to address any concerns or queries you may have. Enjoy your Kreshya products with confidence!
PAYMENTS:
Do you have COD? What are the payment modes available at Kreshya ?
Our website provides a diverse range of payment options, including debit cards, credit cards, COD and UPI options. For in-store pick-up, all payment options are available. In the case of product returns, customers will receive either a credit note or a coupon, both valid for 90 days. For COD, promo codes or discounts are not available. Further is also offering Buy Now Pay later payment option in partnership with Simpl Pay, and we also have an exclusive EMI-based purchase with 0% interest for our esteemed customers.
INTERNATIONAL ORDERS:
1. Shipping Outside India:
- Yes, we do ship outside India.
2. Shipping Charges:
- Shipping charges for international orders will be 3,000 INR per purchase.
3. Delivery in India for International Customers:
- Absolutely! You can opt for separate Shipping and Billing addresses, and we'll deliver the order to your chosen Shipping address in India.
4. Insurance Coverage:
- Yes, all our international shipments are covered by insurance.
5. Customs and Duties:
- Customs and duties will be based on the importing country's norms. Any local taxes applicable will be borne directly by the customer.
6. Returns for International Orders:
- Currently, we are not accepting returns and exchanges for internationally placed orders.
7. Damaged International Orders:
- All damages during transit are covered by insurance. We urge you to share the product image within 3 days of receiving your order for prompt assistance. Please ensure you share an unboxing and unwrapping video, which is required by our insurance partners.
For any further queries or assistance regarding international orders, please feel free to contact our team. Your satisfaction is our priority.
PROCESS OF CUSTOMIZATION:
1. Initiating the Conversation:
- We commence the customization process with a scheduled call facilitated by our Customer Service team. This session is dedicated to exploring your ideas. Prepare to discuss and articulate your customization preferences.
2. Presentation of Design Influences:
- Kindly share a selection of reference images reflecting the aesthetic you envision for your bespoke creation. Our goal is to translate your vision into a tangible reality.
3. Mood Board Curation:
- Our proficient team undertakes the task of crafting a mood board replete with diverse options. Within a span of three days, you will be presented with an array of moods to select from.
4. Design Development Phase:
- Once your preferred mood is identified, we embark on the design development phase. You will receive an assortment of design options, akin to curating a personalized playlist but for jewelry.
5. Transformation from Concepts to Realization:
- Upon securing your approval, we transition into the realm of Computer-Aided Design (CAD). During this phase, we refine the details, provide estimations, and establish a timeline for the creation of your bespoke piece.
6. Celebration of Uniqueness:
- Your customized masterpiece is now in the production pipeline. Relax and anticipate the arrival of your distinctive creation. We extend our heartfelt congratulations to you for embracing and celebrating your unique style!
RETURNS & EXCHANGE POLICY:
At Kreshya, we're all about ensuring your experience with our products is nothing short of amazing. While we do not accept returns for products that are not damaged, we want you to know that all our product images have been taken and shared with minimal edits, ensuring they are true to the product you'll receive. However, if by any chance you do receive a damaged item, don't worry – we've got your back. Here's our returns policy, simplified just for you:
Initiating Returns: You've got up to 3 days or 72 hours from the moment your order arrives to let us know about any damaged products. All we ask is for a quick video of the unboxing and unwrapping process as soon as you receive the parcel. Once we confirm the damage through your video, we'll swing into action and send you a free replacement right away. And if the exact item is out of stock, no sweat! You'll either receive a replacement of equal value of your choosing or a snazzy coupon for the full purchase amount to use on your next Kreshya shopping spree. So go ahead, unwrap with confidence – we're here to make it right for you!
Choosing a Replacement: If the same item isn't available for replacement, fret not! You can pick any other item of your choice. For instance, if you receive a damaged product worth INR 5000/-, you can select any product up to the value of INR 5000/- for replacement. And if you fall in love with a product priced at INR 4000/-, we'll give you a coupon for the remaining balance of INR 1000/-, which you can use on your next purchase.
Contacting Us: Ready to start the returns process or have questions? Simply reach out to our friendly Customer Service team on WhatsApp at +91 9500000186. They're always here to lend a helping hand and ensure your experience is as smooth as possible.
Refunds: While we're confident you'll adore our products, we understand that sometimes replacements aren't always possible. That's why we offer an exclusive solution – if the same item isn't available for replacement, we'll provide you with a personalized coupon for the full purchase value, valid for 90 days. Plus, our team will send you friendly reminder messages as the coupon expiry date approaches, so you never miss out!
Your satisfaction is our top priority at Kreshya, and we're committed to ensuring you're delighted with every purchase. If you ever need assistance or just want to chat, we're only a message away
All terms and conditions are subject to change without prior notice. The same shall be available on our website on request.
HOW TO SUBMIT YOUR RETURN REQUEST
Please contact us on +91 9500000186 ( Whatsapp) within 7 days of receiving the product for Returns & Exchange.
