What is the estimated time for delivery?
Domestic: 5-7 working days.
International: 5-10 working days.
Deliveries within India will be within 5 days from date of order, Internationial will take 5 days however unforeseen time taken by local customs will add another additional 3- 7 days which does not fall within our control. If you wish to have a 24-48 hour delivery window please contact our team via WhatsApp on 9500000186 and we can arrange the same at a nominal fee.
What are the types of Materials and Metals we use?
At Kreshya, we take pride in using the finest materials that surpass rigorous quality control checks by international agencies. Our exquisite pieces are crafted from 925 silver, 930 recycled silver, recycled surgical steel, 316L surgical steel, and our exclusive in-house mixed alloy, all carefully selected for sustainability and skin-friendliness. Our one-of-a-kind emission-free coating not only ensures durability but also boasts zero emissions, making it environmentally friendly – good for both your body and the world. Our stones are primarily synthetic and non-mined, including Swarovski stones, ensuring each product is unique. For more information, our customer care team is ready to assist over WhatsApp or calls. Experience elegance with a conscience at Kreshya.
Does your Product Tarnish?
No, tarnishing is not a concern with our Surgicle Steel, Stainless Steel, and Mixed Alloys; they remain tarnish-free. These alloys offer durable and low-maintenance options. In contrast, while silver, in any form, may undergo changes due to exterior applications of perfumes or lotions, all you need is a microfiber cloth for cleaning, and it's essential to note that no tarnishing is permanent. With Kreshya's Gold Plated Silver or Rhodium Coated Silver products, the higher density of coating/plating significantly delays tarnishing compared to other brands. Our mixed alloys are tarnish-resistant, and we provide a specific replacement warranty for any unforeseen issues within the first year of purchase. Check the individual product details on the product pages for specific care instructions. Rest assured, our team at Kreshya is here to assist you with any queries or concerns. Enjoy your Kreshya products worry-free!
What Plating/Coating is used for your Products?
Kreshya employs a diverse range of coating and plating options. For silver-colored pieces, we use a rhodium polish, the same as that used for 18K gold jewelry. The plating options range from 18K to 22K gold plating. Our exclusive emission-free or zero emission coating, primarily applied to our surgical steel, stainless steel, and mixed alloys, features gold coatings ranging from 18K to 25K. These coatings come in Yellow gold, Rose gold, and White gold colors. For specific details on plating, polish, and coating, please refer to the individual product details on the product pages.
Kreshya's products boast a long-lasting coating, and by following a few basic steps, you can ensure the longevity of your cherished pieces. If you encounter any issues, our dedicated team at Kreshya is ready to assist you.
CARE POLICY: STAINLESS STEEL, SURGICAL STEEL, MIXED ALLOYS
Our stainless steel, surgical steel, and mixed alloy products are engineered for resilience and durability. These sturdy materials are made to withstand regular wear and tear. While they don't demand meticulous care, it's important to note that only physical damages may pose a risk to the product. We recommend avoiding wearing them during swimming for optimal longevity.
CARE POLICY: SILVER PRODUCTS
For our silver products, a little extra care goes a long way. To ensure their lasting beauty, we kindly request that you refrain from applying lotions, perfumes, hairspray, and sanitizers directly on the product. Instead, gently wipe the product with a cloth after each use and store it in a zip lock pouch to protect it from external elements. These simple steps will contribute to the best possible longevity for your silver pieces. If you have any specific concerns or questions, our team is ready to assist you. Enjoy your Kreshya jewelry with confidence!
Remember, our team at Kreshya is here to address any concerns or queries you may have. Enjoy your Kreshya products with confidence!
Do you have COD? What are the payment modes available at Kreshya ?
Our website provides a diverse range of payment options, including debit cards, credit cards, and UPI options. However, we currently do not offer Cash on Delivery (COD). For in-store pick-up, all payment options are available. In the case of product returns, customers will receive either a credit note or a coupon, both valid for one month. We aim to provide flexible and secure payment solutions for a seamless shopping experience.
1. Shipping Outside India:
- Yes, we do ship outside India.
2. Shipping Charges:
- Shipping charges for international orders will be 3,000 INR per purchase.
3. Delivery in India for International Customers:
- Absolutely! You can opt for separate Shipping and Billing addresses, and we'll deliver the order to your chosen Shipping address in India.
4. Insurance Coverage:
- Yes, all our international shipments are covered by insurance.
5. Customs and Duties:
- Customs and duties will be based on the importing country's norms. Any local taxes applicable will be borne directly by the customer.
6. Returns for International Orders:
- Currently, we are not accepting returns and exchanges for internationally placed orders. However, if you receive a damaged product, please share an image within 3 days, and our team will assist you in claiming insurance or offering a replacement.
7. Damaged International Orders:
- All damages during transit are covered by insurance. We urge you to share the product image within 3 days of receiving your order for prompt assistance.
For any further queries or assistance regarding international orders, please feel free to contact our team. Your satisfaction is our priority.
PROCESS OF CUSTOMIZATION:
1. Initiating the Conversation:
- We commence the customization process with a scheduled call facilitated by our Customer Service team. This session is dedicated to exploring your ideas. Prepare to discuss and articulate your customization preferences.
2. Presentation of Design Influences:
- Kindly share a selection of reference images reflecting the aesthetic you envision for your bespoke creation. Our goal is to translate your vision into a tangible reality.
3. Mood Board Curation:
- Our proficient team undertakes the task of crafting a mood board replete with diverse options. Within a span of three days, you will be presented with an array of moods to select from.
4. Design Development Phase:
- Once your preferred mood is identified, we embark on the design development phase. You will receive an assortment of design options, akin to curating a personalized playlist but for jewelry.
5. Transformation from Concepts to Realization:
- Upon securing your approval, we transition into the realm of Computer-Aided Design (CAD). During this phase, we refine the details, provide estimations, and establish a timeline for the creation of your bespoke piece.
6. Celebration of Uniqueness:
- Your customized masterpiece is now in the production pipeline. Relax and anticipate the arrival of your distinctive creation. We extend our heartfelt congratulations to you for embracing and celebrating your unique style!
RETURNS & EXCHANGE POLICY:
We appreciate your interest in our Returns & Exchange Policy. Here are the formal guidelines:
1. Initiating Returns/Exchanges:
- Please communicate any intention for returns or exchanges within 7 days of receiving your products. In case of transit-related damages, kindly share images with our team via WhatsApp at 96500000186 within 2 days of product receipt for a prompt resolution.
2. Reasonable Timeframe:
- Returns & Exchanges for reasons other than transit damages will only be considered if the request is made within 7 days of receiving your package.
3. Product Return Process:
- If you opt for a product return, our customer service team will issue a credit note or a coupon for the entire value. This credit can be utilized for the purchase of any other item within a one-month validity period. Please note that return shipping incurs a nominal fee of 150 INR. The returned product must be in unused condition with the tag intact for the return to be processed.
4. Quality Checks and Processing:
- Comprehensive quality checks for all returned or exchanged items will be conducted, and the corresponding store credit/coupons will be issued within 5 days of receiving the product.
- It's important to note that returns or exchanges are not available for customized orders.
We hope these guidelines provide clarity. Should you have any further inquiries or require assistance, please do not hesitate to contact our customer service team. Thank you for choosing Kreshya.
All terms and conditions are subject to change without prior notice. The same shall be available on our website on request.
HOW TO SUBMIT YOUR RETURN REQUEST
Please contact us on +91 9500000186 ( Whatsapp) within 7 days of receiving the product for Returns & Exchange.